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Auteur : Marc Stickdorn
Catégorie : Livres,Entreprise et Bourse,Gestion et Administration
Broché : * pages
Éditeur : *
Langue : Français, Anglais

Great customer experience needs a common language across disciplines to break down the silos within an organization. Service design thinking - or whatever you might call what you're doing - provides a consistent model and toolset for accomplishing this. This book gives you a comprehensive introduction to the overall design of services (actually, of any product), detailed step-by-step descriptions of all the main activities, hands-on instructions for the most important service design tools and methods, as well as many case studies of applied service design from all over the world. You'll be able to focus on your users, customers, and employees to iteratively improve their experience. You'll learn specific facilitation guidelines on how to run workshops, use all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. This book will help you to move from theory to practice as you connect experience to operations and to business success, building a customer-centric culture in your organization.

Télécharger This is service design doing : Applying service design thinking in the real world de Marc Stickdorn Francais PDF

This is Service Design Doing — Book / School / Methods ~ This Is Service Design Doing Applying Service Design Thinking in the real world. Get your copy from Amazon Access free methods Book an executive school. The book is also available at Barnes&Noble and IndieBound. Upcoming 5-HALF-day TISDD ESSENTIALS School ONLINE. March 2021 / ONLINE (ASIA, Middle east, Africa & Europe time zone) 15. — 19. MARCH 2021 Comprehensive 5-halfday course on service .

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This Is Service Design Doing: Applying Service Design ~ 10 years ago the book “this is service design thinking” became something like the Bible for designers that were interested in designing services. A lot has changed since then and this is the Bible #2 that has come to pave the way for more to come. The book has a quite holistic approach to it, case studies, all related methods for each phase, and many voices to make sure it stays relevant .

Method Library — This is Service Design Doing ~ In this library, you’ll find 54 hands-on descriptions that help you DO the key methods used in service design. These methods include instructions, guidelines, and-tips-and tricks for activities within research, ideation, prototyping, and facilitation. This collection only contains building blocks. It doesn’t detail how to assemble them into a cohesive design process or how to plan or .

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Service Design 101 - Nielsen Norman Group ~ Service design helps align internal service provisions like roles, backstage actors, processes, and workflows to the equivalent frontstage personnel. To come back to our initial example, with service design, information provided to one agent should be available to all other agents who interact with the same customer.

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